Cancel before it ships
You can ask us to cancel an order by emailing support@scentrev.com. We accept cancellations only if we get your email before the order is marked Ready to Ship, or within one hour of purchase — whichever comes first.
- If we cancel because we cannot fulfil the order, prepaid amounts are refunded in full to the original payment method.
- COD orders cancelled after Ready to Pickup: the ₹149 COD advance paid at checkout is not refunded.
- Prepaid orders cancelled after Ready to Pickup: we deduct a ₹99 shipping fee from the refund.
Items bought during sitewide sales or with promotional discounts: our current written rule blocks change-of-mind cancellation, return, or refund. We still handle wrong, damaged, missing, or defective items under the process below. This sale clause is flagged for Indian counsel review.
Refunds on cancelled orders
Approved prepaid refunds go only to the original payment method, usually within 7 business days. We cannot send refunds to a different account.
After delivery: wrong, damaged, missing, or defective
Email support@scentrev.com within 48 hours of delivery. Put the issue and order ID in the subject, for example:
- "Damaged Product Received - #RM[Order ID]"
- "Missing Product - #RM[Order ID]"
- "Incorrect Product Received - #RM[Order ID]"
Include an unedited unboxing video. Without that video, we usually cannot process the claim. If we approve the claim, we arrange pickup or replacement and aim to resolve within 7–10 days after we receive and check the item.
Eligibility at a glance
| Product type | Return | Exchange | Refund |
|---|---|---|---|
| Retail bottles | Yes, if unused, unopened, seal intact, original packaging | Yes | Yes, to original payment method |
| Accessories (decant cases) | Yes, unused, tamper-proof seal intact, original packaging | Yes | Yes, to original payment method |
| Decants (8 ml, 10 ml) | Yes only if unused and tamper-proof seal intact | Same as return | Same as return |
| Sample sets (2 ml) | No change-of-mind; yes for wrong / damaged / defective (48h + video) | No | Only for wrong / damaged / defective |
Decants and samples (hygiene)
Opened, filled, or used 8 ml / 10 ml decants cannot be returned for change of mind. Leaks, broken sprayers, wrong fragrance, or defects are still covered under the reporting process above. 2 ml samples are for trying scents; they are not returnable for preference once delivered.
Combo / bundle partial returns
If you bought a combo and one unit is wrong, damaged, or defective, you may request return of that unit only. Units you keep are repriced at their individual listed prices, and we refund any balance. 2 ml samples in a combo stay non-returnable for change of mind.
Delayed delivery
Couriers can run late for festivals, weather, or network issues. Refund or cancellation for delay is considered only if the order is still undelivered 480 hours (20 days) after shipment. Email support@scentrev.comwith subject "Delayed delivery : Order id".
Lost or undelivered parcels
If a prepaid order is lost in transit or never delivered for reasons outside your control, we refund to the original payment method after we confirm with the courier.
Refund timing
After we approve a refund and (where needed) receive the return, credits usually show in 7 working days depending on your bank. Freebies must come back with any returned order. Raise one return request covering every item you want returned on that order.
Questions
Email support@scentrev.com. Shipping timelines live on the Shipping Policy page.